“What’s up with your hair?” my friend asked as we were eating lunch. She’d been staring at my hairline. I’d told myself the patches around my temples weren’t that bad.Postpartum hair loss sucked.
Talking to your clients about hair loss also sucks. They might be sensitive or feeling depressed. (I definitely was.) So much so that, only 30% of women talk to their stylist about hair loss, even though up to 71% experience it.
Here are so go-to questions to get to the heart of client hair loss.
Get your clients talking about hair problems
You know their hair. When you notice thinner areas, you could ask “Anything you don’t like about your hair that I can help with?”. It reinforces that you’re there to help them, and it leads the clients to talking about thinning. It can also set up expectations for the appointment. Let the client answer and lead the way.
“What are we doing today?” is a standard consultation question because it uncovers their expectations. But don’t be afraid to speak up if they want a cut or color that will make their hair look even thinner. By giving them some gentle real talk, it helps develop your relationship. They’ll trust you more because you helped them look their best.
Make a Hair Plan
There are many causes to client hair loss. But as their hair expert, they’ll hope you have some solutions.
To begin their hair plan, ask them “How do you style your hair at home?” This will let you know about problem areas while creating a style. It can look great at the salon. But if they’re doing something totally different at home, they’ll be unhappy with the outcome.
Their hair goals are important to keep in mind. Asking them “What are your longer-term hair goals?” gets you an idea of where they want to go. Show them treatments that will jumpstart regrowth.
If they want an approach that’s more than just topical, suggest Groh. There’s shampoo and conditioner for the hair and scalp, and also vitamins to work on a cellular level in the body.
There’s also ColorProof’s Bio-Repair 8 line to exfoliate the scalp and encourage hair growth. It’s perfect for clients with hair loss that also have colored hair.
After my friend’s comment, I made an appointment the next day with my stylist. I couldn’t deny the weird patches anymore. My stylist turned the regrowth into baby bangs to cover them. We also discussed what we would likely do over the next few appointments to get my hair back and encourage more growth. New hair and a plan in hand, I left feeling more confident than when I came to the salon.